Terms
Terms of Service
Last updated: April 21, 2026
These Terms of Service (“Terms”) govern use of the Nice Schedule website, web application, scheduling product, and related services (together, the “Service”). “Nice Schedule,” “we,” “us,” and “our” mean Nice Schedule. “Customer” means the organization that uses or pays for the Service, and “you” means the Customer or an authorized user of the Service.
Plain English: We provide scheduling software and scheduling help for medical practices. Your organization owns its schedule data. Do not put patient data in the system. You are responsible for reviewing and approving schedules before using them for clinical coverage.
Relationship to other agreements
If Customer has signed an order form, pilot agreement, Business Associate Agreement, data processing addendum, or other written agreement with Nice Schedule, that agreement controls if it conflicts with these Terms.
The Service
Nice Schedule is a workforce scheduling service for medical practices. The Service may include request collection, schedule generation, published schedule views, admin editing tools, fairness reports, email ingestion, and related scheduling support. Features may change over time as the product evolves.
Accounts and access
You must be at least eighteen years old and authorized by your organization to use the Service. You are responsible for safeguarding account credentials and for activity under your account. Notify us promptly at [email protected] if you believe an account has been compromised.
Customer administration
Customer is responsible for deciding who may access its organization account, assigning roles, keeping user lists current, and reviewing activity by its authorized users. Nice Schedule may rely on instructions from Customer administrators.
No patient data or PHI
The Service is intended for workforce scheduling data, not patient data. You must not submit patient names, medical record numbers, diagnoses, procedure details, clinical notes, claims information, or other Protected Health Information (“PHI”) unless we have signed a separate written Business Associate Agreement with Customer. If PHI is submitted by mistake, Customer must notify us promptly.
Customer data
Customer owns the data it submits to the Service. Customer grants Nice Schedule the rights needed to host, process, transmit, display, analyze, parse, and otherwise use Customer data to provide, secure, support, and improve the Service. We handle personal information as described in our Privacy Notice.
Schedule review and responsibility
The Service helps generate and manage workforce schedules. It does not replace Customer’s professional judgment, staffing obligations, credentialing decisions, employment obligations, medical judgment, or responsibility for clinical coverage. Customer is responsible for reviewing schedule drafts, checking rule assumptions, validating coverage, resolving conflicts, and approving schedules before relying on them.
Automated parsing and generated outputs
The Service may use automated systems, including language models, to parse free-text scheduling requests or assist with schedule preparation. Automated outputs can be incomplete or wrong. Customer remains responsible for reviewing extracted requests, generated schedules, reports, and any related output before use.
Acceptable use
You agree not to:
- Use the Service to submit, store, or process PHI unless a separate written Business Associate Agreement is in place.
- Access or attempt to access another organization’s data without authorization.
- Interfere with, disrupt, probe, scan, or test the vulnerability of the Service except through a vulnerability disclosure process we approve in writing.
- Reverse engineer, scrape, overload, or misuse the Service.
- Use the Service in violation of law, professional obligations, or third-party rights.
Fees and pilot guarantee
Fees, billing frequency, and payment terms are set out in the applicable order form, pilot agreement, invoice, or written quote. Unless a signed agreement says otherwise, if the first live schedule is not a workable replacement for Customer’s spreadsheet process, Nice Schedule will not invoice the pilot. Fees already accrued for approved work, continued use, or later billing periods remain due.
Third-party services
The Service depends on third-party services such as hosting, email delivery, bot prevention, analytics, and automated parsing providers. We are responsible for our own commitments to Customer, but we do not control third-party networks, services, or outages.
Confidentiality
Each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform under these Terms or as otherwise permitted in writing. Customer data is Customer’s confidential information.
Security
We use reasonable technical and organizational safeguards designed for the type of data processed by the Service. Customer is responsible for secure devices, current contact information, strong passwords, appropriate user access, and prompt removal of users who should no longer have access.
Availability and changes
We aim to operate a reliable service, but we do not provide a formal uptime service-level agreement unless one is included in a signed agreement. We may modify, suspend, or discontinue features, but we will use reasonable efforts to avoid materially disrupting active customers without notice.
Termination and export
Either party may terminate for convenience with thirty days’ written notice unless a signed agreement says otherwise. We may suspend or terminate access immediately for non-payment, security risk, unlawful use, or material breach. On request by an authorized Customer administrator, we will work with Customer to provide a reasonable export of active account data.
Intellectual property
Nice Schedule and its software, designs, documentation, workflows, and other materials are owned by Nice Schedule or its licensors. Customer data remains Customer data. If you provide feedback, suggestions, or ideas, we may use them without restriction or compensation.
Disclaimers
Except as expressly stated in a signed agreement, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or produce a schedule that satisfies every rule or preference.
Limitation of liability
To the maximum extent permitted by law, Nice Schedule’s aggregate liability arising out of or related to the Service is limited to the fees paid by Customer to Nice Schedule in the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or costs of substitute services.
Indemnity
Customer will defend and indemnify Nice Schedule against third-party claims arising from Customer data, Customer’s use of the Service in breach of these Terms, Customer’s failure to review or approve schedules appropriately, or Customer’s violation of law.
Governing law
Unless a signed agreement says otherwise, these Terms are governed by the laws of the United States and the state in which Nice Schedule is established, without regard to conflict-of-law rules. Venue will be in the state or federal courts with jurisdiction over Nice Schedule’s principal place of business.
Changes
We may update these Terms from time to time. If we make material changes, we will post the updated Terms here with a new last-updated date and, where appropriate, notify account administrators. Continued use of the Service after the changes take effect means acceptance of the updated Terms.
Contact
Questions about these Terms: [email protected].